Terms and Conditions

Confirmation of a booking requires paying a deposit of 50% of the total hire amount to Vintage Daisy.  Confirmation and payment is “by default” an agreement to the Terms and Conditions included below.

The standard hire period is 3 days.

Day one: Collection or delivery (charges apply for delivery)
Day two: The day of your event 

Day Three: Collection (charges apply) or return of the hired items.

Longer hire periods can be negotiated and customised quotes can be requested to suit your needs.
All items hired Inc. China, will remain the property of Vintage Daisy.
There will be a penalty of 50% of the normal rate per standard hire period for any late returns. 

Agreements relating to pick-ups and drop-offs are made at the time of booking.
Delivery and pickup can be arranged within the Auckland area upon request. Rates supplied at time of enquiry. The charges are based on the distance and time to and from the venue.

A deposit of 50% of the total invoice is required to secure your booking. This includes but is not limited to products and services of Vintage Daisy for the desired date at the venue specified. 

Full payment is due no less than 5 days before your event. If payment is not made in full, we reserve the right to cancel your order.

Amendments can be requested up to three days before the collection/delivery date. All changes are subject to charges and availability at the time of hire.

Cancellations must be made in writing (preferably via email) no less than 7 days before your event date. Cancellations made after this will incur a 25% cancellation fee. Any cancellations within 24 hours will incur a 50% cancellation fee.  In the event you fail to cancel at all, the full cost of the booking will be payable.

If in the event either party is subject to circumstances outside reasonable control, including but not limited to pandemic lockdown restrictions, natural disaster or severe weather events, either party shall notify the other and the first party’s obligations under these Terms shall be suspended or rescheduled whichever is mutually agreed. 

Vintage Daisy shall not be responsible for any injury or damages to persons, buildings or property howsoever sustained arising from our goods under hire.
If in the unlikely event any circumstance occurs that prevents us from carrying out this contract. you will be notified immediately and a full refund will be given. Under no circumstances will any liability exceed the invoice value of the hired goods and No compensation will be given. 

The person making the booking “the hirer” is held as the sole person responsible for any and all charges including but not limited to damages the may occur, late returns and or cancellations.

All hires are subject to a minimum bond of $50 or 10% of the total hiring fee, whichever is greater. This is included in the 50% deposit invoice at the time of booking and will be held as a deposit for possible damages. 

The reality is that unfortunately, accidents sometimes happen. As part of this agreement you understand and accept that you are liable for any lost, damaged (e.g chipped or cracked) or broken items. 

If in the event damages occur, any and all costs will be the responsibility of "the hirer" and charged at the “Replacement Rates” provided at the time of booking.

Please be aware that if a single piece of a set is damaged or lost, for example, a single tier of a cake stand, the cup or plate which is part of a trio or the lid of a tea pot, you are liable for full replacement of the full  item.

Vintage Daisy will not accept substitutes or the offer of repair and you “the hirer” will be liable for the full replacement cost including delivery of the replacement item.

Any known loss or damage MUST be reported when you return the hired goods.

If no damages occur, the deposit for damages will be fully refunded upon all items being returned and checked.

Vintage Daisy accepts that there may be signs of fading such as wear of the gold edging, however all crockery prior to hire will be checked to ensure no chips or cracks are present in any of the supplied China or glassware. We suggest you also check all items against the inventory of your order upon receipt and prior to your event. You MUST notify us and photograph any damage before use as evidence of such (please ensure you use a device that will show time the image is taken). If no damages are reported, or evidence supplied the goods will be deemed to have been delivered in good condition.

We all know that Vintage bone China is very fragile and many items are irreplaceable, so it is important exceptional care is taken.

Therefore, please ensure:

·  Due to the fact that filling a cold teapot with boiling water can cause it to crack we ask that Teapots are filled with a little hot (not boiling) water before filling with boiling water.

·  No crockery or items are placed in a microwave, oven, dishwasher or freezer.

·  Leave the washing up to us!

As you can imagine, most damage occurs at the sink and if anyone was to be responsible for breakage, best it is us and not you.. Your hire charge is inclusive of a washing fee so you can simply empty or wipe the items, and carefully repack them as supplied, we will wash them!

Please refrain from using the teacups for coffee as this increases the chances of staining.

If in the event you are supplied linen, Please ensure that it is dry and clean before being packed away. Any damage, including staining will be charged at replacement costs. Any linen requiring specialty cleaning to remove stains or more than a standard wash will incur an additional laundering charges. 

All pricing is detailed on our website. Prices are subject to change from time to time & without notice.
It is the “Hirer’s responsibility to confirm prices and availability when the booking is made.